Ask about our Fast-Track Program being held at our Holladay location.
Start lessons anytime we have an opening that fits your availability!
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For the dates we will be closed in 2012, click here.
Frequently Asked Questions
Q: Where are we located?
A: We are located at 4679 S 2225 E Holladay, Utah; directly across the street from Olympus Jr. High, in the Dive Utah building.
Q: What is our pool like?
A: Our pool is indoors, it is 60 x 30 ft., it has a 3 foot shallow end and a 12 foot deep end. We keep our pool at a toasty 91 degrees Fahrenheit.
Q: When can I start lessons?
A: Your children can start swimming with SwimKids anytime that there is an opening in our schedule. You do not have to wait for a session to start/end.
Q: How are our instructors qualified to teach swimming lessons?
A: All of our instructors go through our inhouse training program, that has been tested continuously for the last 20 years. Liz Walker personally evaluates each and every one of our staff to make sure they are proficient and professional.
Q: How do I sign-up for lessons?
A: Just fill out the online registration form. This will give us an idea of when you want to start lessons, what type of lesson you want and what time work for you. We will call you to set up a one time assessment and to answer any further questions you may have.
Q: What are my options for payment?
A: We offer monthly payment on the 1st of each month with our perpetual enrollment. We accept MasterCard/Visa, cash, and check.
Q: Can I request a specific instructor?
A: We understand that some of our students and parents become fond of a particular instructors. We are also aware that students may respond differently to some instructors. Unfortunately, we can never guarantee an instructor's availability and we always reserve the right to change instructors if necessary.
Q: How many lessons will it take for my child to swim?
A: Since each individual child is so different, it is really hard for us to even begin to answer that question. What we can tell you is that with the focused one-on-one attention that we are able to provide, your child will swim when they feel comfortable and are ready.
Q: How do I cancel a lesson?
A: Call the office at 801.944.8811 any time of the day or night. Leave your child’s name and the day and time you want to cancel. Cancel 30 days or more in advance and receive one free make up every 3 months. Cancel 24 hours in advance and receive a 15-min make up for $5.00, 30-min make up for $10.00. You can receive one free parent tot make-up per month. All cancelled lessons must be made up within 30 days of missing the lesson.
Q: How can I make-up a missed lesson or take extra lessons?
A: If you qualify for a make-up, check the calendar on our website, find the day that you wish to schedule the make-up on, click on the "One Time Spots". This will bring up a dialogue window showing the available make-up spots that you can choose. Select which spot works the best for you and your family, then call the office to schedule that spot. We update these spots on a daily basis.
Q: What do I need to bring to my lessons?
A: Utah law requires your children that are still in diapers to be double diapered. We sell re-usable swim diapers in the office, put one of these over a normal disposable diaper and you're good to go. Otherwise, bring a swimsuit and a towel and whatever else makes your child comfortable while swimming - goggles, swim caps, wetsuits.
Q: What do I need to do before my first lesson and where do I go?
A: Plan on coming at least 15 minutes before the lesson starts. Bring your paperwork (New Student Packet) if you haven't already sent it in, what your child needs to swim, and a towel. Our office is located in the basement of our facility. Go down and check out, we'll then explain how everything works, answer any additional questions, and show you around.
Q: When can I sign up?
A: Anytime.